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Patient experience – transparency across Europe

April 7, 2010

In the last few weeks I’ve been asked to present on the power of patient experience to transform and improve healthcare at two large events in Spain and France.

The first of these was a keynote at the EU’s e-Health conference in Barcelona. My talk, which can be viewed (in two parts) below, was entitled “Citizen 2.0 – harnessing patient experience for better healthcare”. The focus was on the power of patient experience to provide insight and performance data to reduce health inequalities and drive down inefficiencies.

There was much discussion about the impact and consequences of the drive to make patient experience central to the planning and delivery of healthcare, but widespread agreement that such a transformation was inevitable, irresistible and of profound importance.

It was interesting to see a pan-European acceptance of the need for better ways to measure, monitor and understand performance in healthcare systems, and the demand that citizens’ views be at the centre of this.

“The informed citizen has true choice and creates massive pressure of “market forces” on providers.”

Video hosted at
Video hosted at
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