Doctors: online reviews will make you a better doctor
The feedback that patients provide in online reviews can help doctors do a better job. As Dr. Shaili Jain wrote in the New England Journal of Medicine, “[online reviews] are so inspiring that they make me want to work harder and better for my own patients . . . . I’m discovering what patients think makes a good doctor, what they value and deem essential to high-quality care, and what gets them really riled.”
Or this from a doctor in the UK:
“As an NHS paediatrician working in a busy district hospital [online reviews have] become a valued tool to support and improve my focus on the experience of my patients and their families. Despite the initial concerns of some colleagues, iWantGreatCare has been increasingly adopted across our department and has become one of the easiest and most effective ways I have found to establish a culture that positions patient experience as a fundamental measure of the quality of the service we provide”.
Nadeem Moghal. Consultant paediatric nephrologist, Walsall Hospitals NHS Trust.