Checklist for choice in healthcare now available
Three requirements for choice to work in healthcare (indeed, anywhere)
- Awareness amongst the public that they have a choice
- Awareness that there is meaningful variance between those choices (in those criteria that the user considers of high importance)
- Information valued by the user about that variance, and presented in a comparative form that the user can access and interpret.
The third of these is known to include – in many instances – the opinion and perception of fellow users.
This is the first of a short series ahead of my presentation at the FTN Annual Conference & Exhibition 2012 next week: “How to make the Friends and Family Test really work for your Trust”
(The session will include an announcement about how nearly all NHS Trusts are able to put in place a comprehensive solution to meet all the needs of the forthcoming Friends and Family Test, completely free of charge for three years. Come to the session to find out if your Trust is eligible (it probably is).