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NHS already saving millions using patient experience and FFT

January 22, 2014

Every NHS organisation spends more money than they would like on temporary, bank or locum staff. Just ask the FD of any Trust.

For a Trust with turnover of £450m reducing absenteeism by just 1% will save £1,000,000 annually.

This is real money that goes back into caring for patients.

On top of that are the other very real, but harder to measure, costs of using temporary staff:
Quality and safety are known to decline as use of temp staff increases (rates of temp staff is key safety metric). This harms patients and costs far greater amounts of money.
Lengths of stay often lengthen as temp staff are less familiar with local processes and it might be argued are less motivated to exceed the Trusts big objectives.
Patient experience is known to decline as use of bank staff increases.

The iWantGreatCare methodology of harnessing patient experience, turning it into a robust quality metric, and then using this to engage frontline staff with innovative, comparative, real-time feedback is proven to reduce absenteeism.

It does this rapidly, persistently and measurably.

One NHS Trust which deployed the solution across all their hospitals last September recorded a 70% reduction in absenteeism within three months.

As the Americans might say, “do the math”.

So for those NHS Chief Execs or FDs who think that measuring patient experience and meeting the your FFT requirements is a cost-centre or perhaps a way to capture a relatively small CQUIN payment, then think again.

Done properly it will save you millions (quickly) and improve care quality.

(With thanks to Graham Rich for insight, challenge and discussion on this)

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